Partner Manager

HR Logics is seeking a  Partner Manager to play a crucial part in managing and nurturing our strategic partnerships. Your administrative and organizational skills will be essential as you oversee multiple tasks, prioritize effectively, and keep track of important information and deadlines related to the partnership. Your excellent communication skills, both written and verbal, will enable you to convey complex information and ideas clearly and concisely to our partners and internal stakeholders. Building strong relationships will be a core aspect of your role, as you collaborate with our partners and internal teams such as sales, marketing, and product, to drive joint initiatives and achieve mutual success. Your strategic thinking abilities will allow you to identify new co-marketing opportunities, co-selling initiatives, and product integrations that enhance the partnership's value. Being results-oriented, you will set clear goals, track progress, and report on the outcomes to ensure the partnership's success. Additionally, your industry knowledge, combined with your ability to demonstrate our products and services, will position you as a trusted advisor to our partners.



Skills:

• Administrative and organizational skills: The Partner Manager should be able to manage multiple tasks, prioritize effectively and keep track of important information and deadlines related to the partnership.
• Communication skills: The Partner Manager should be an excellent communicator, able to convey complex information and ideas clearly and concisely, both in writing and verbally.
• Relationship building: The Partner Manager should be able to build strong relationships with the partner, as well as with internal stakeholders such as sales, marketing, and product teams.
• Strategic thinking: The Partner Manager should be able to think strategically about the partnership and proactively identify opportunities for co-marketing, co-selling, and other joint initiatives.
• Results-oriented: The Partner Manager should be able to set goals and targets for the partnership, track progress, and report on results.
• Industry knowledge: The Partner Manager is responsible for understanding of the partner's industry and their products or services and how Trak’s service lines meet the partner’s customer’s pain points. The Partner Manager should be able to clearly display these skills through demonstration of Trak’s products and services. 

Guidelines:

• Maintain organized documentation: The Partner Manager should keep accurate and up-to-date records of all partnership-related activities, such as meeting notes, action items, and timelines.
• Communicate effectively: The Partner Manager should proactively communicate with internal stakeholders about the partnership, including any updates, changes, or challenges.
• Build strong relationships: The Partner Manager should establish a good rapport with the partner and actively seek to understand their business, their goals, and their challenges.
• Identify opportunities: The Partner Manager should constantly be on the lookout for opportunities to enhance the partnership, such as joint marketing campaigns, co-selling initiatives, or product integrations.
• Set clear goals and expectations: The Partner Manager should work with the partner to set clear goals and expectations for the partnership, and ensure that progress towards these goals is tracked and reported.
• Be proactive: The Partner Manager should take a proactive approach to managing the partnership, anticipating potential issues and taking action to address them before they become problems.
• Stay up-to-date: The Partner Manager should stay informed about industry trends, competitor activities, and changes in the partner's business or market, and use this information to inform partnership strategy.

Role Responsibilities:

• Act as the liaison between the partner and internal teams: The Partner Manager should serve as the primary point of contact for the partner within the company, and ensure that all internal teams are aware of the partnership's goals and requirements.
  
• Champion the partnership within the company: The Partner Manager should be the internal advocate for the partnership, promoting the partnership's benefits and successes, and ensuring that all internal stakeholders understand the value of the partnership.
  
• Proactively communicate partnership updates: The Partner Manager should keep internal teams informed of all partnership activities, including key dates, milestones, and deliverables, and ensure that all stakeholders are aware of any changes or issues that may arise.
  
• Project manage partnership activities: The Partner Manager should be responsible for managing all aspects of the partnership, including co-marketing campaigns, joint sales initiatives, product integrations, and other joint activities.
  
• Develop and manage project timelines: The Partner Manager should create project timelines and ensure that all activities are completed on time and within budget.
  
• Coordinate with internal teams: The Partner Manager should work closely with internal teams, such as marketing, sales, and product development, to ensure that all activities are aligned with the company's overall strategy and goals.
  
• Monitor and report on partnership performance: The Partner Manager should track the performance of the partnership, including key metrics such as revenue, customer satisfaction, and market share, and report on this performance to internal stakeholders on a regular basis.
  
• Identify areas for improvement: The Partner Manager should continually evaluate the partnership's performance and identify areas for improvement, such as new co-marketing opportunities, product enhancements, or process improvements.
  
• Ensure compliance with partnership agreements: The Partner Manager should ensure that all partnership activities are in compliance with any agreements or contracts between the company and the partner, and that all parties are meeting their obligations under these agreements.
  
• Understand the partnership integration: The Partner Manager should thoroughly understand the technical aspects and details of the partnership integration, including how the partner's products or services integrate with your software, any APIs or connectors involved, and the overall architecture of the integration.
  
• Conduct partner sales team training sessions: Organize and conduct training sessions, either in-person or virtually, to ensure the partner sales team has a clear understanding of your software's benefits and how to effectively position and sell it to their customers.
  
• Schedule quarterly in-person visits: Plan and schedule regular in-person visits to the partner's location, at least on a quarterly basis. This allows for face-to-face interactions and strengthens the personal relationship between your company and the partner.
  
• Provide internal sales team training: Conduct training sessions for your internal sales team to educate them about the partnership and the value it brings to customers. Highlight key selling points, competitive advantages, and potential customer objections and how to address them.
  
• Support kick-off and ongoing external communications: The Partner Manager should actively engage with external stakeholders, such as customers, prospects, and industry influencers, to communicate the benefits and value of the partnership integration. This can be done through various channels, including events, email campaigns, webinars, social media, blog posts, and press releases.
  
• Measure and communicate the impact: The Partner Manager should establish metrics and key performance indicators (KPIs) to measure the impact of the partnership integration, such as increased revenue, customer acquisition, or customer satisfaction. Regularly reporting on these metrics to internal and external stakeholders will demonstrate the success and value of the integration.
  
• Stay updated on product developments: The Partner Manager should stay informed about updates and enhancements to your software as well as the partner's products or services. This knowledge will help in identifying additional integration opportunities and conveying the ongoing value of the partnership to stakeholders.
  
• Review sales & operational performance and metrics: Analyze sales performance data, such as revenue generated from the partnership, customer acquisition rates, and sales pipeline, and review it during the quarterly updates. Identify areas of improvement and develop action plans to address any gaps.